703-335-0500 or Toll-free 1-888-335-0500

Office Locations

NOVEC maintains business offices throughout our service territory, at locations and open during hours that are convenient to most customers. Offices are open during the times indicated below for that office, except for certain holidays, when all offices are closed. For information on mailing your NOVEC payment, click here.

Corporate Mailing Address:
P.O. Box 2710
Manassas, VA 20108-0875

lomond minnieville
Lomond Business Center
10323 Lomond Drive
Manassas, VA 20109-3173
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted

Directions
Minnieville Office
14500 Minnieville Road
Woodbridge, VA 22193-0459
Lobby Hours: 8:15 a.m.-5 p.m.
Payment drop box available
In-person cash payments accepted

Directions
 
No lobby hours or in-person cash payments at the following locations:
 
bfcc gainesville
Balls Ford Corporate Center
10432 Balls Ford Road
Suite 220
Manassas, VA 20109-2516
No payments accepted at this location
Directions
Gainesville Technical Center
5399 Wellington Branch Drive
Gainesville, VA 20155-1616
Payment drop box available
Directions
leesburg  Loudoun Service Center

 

Leesburg Office
349 East Market Street
Leesburg, VA 20176-4102
Payment drop box available
Directions

 

Loudoun County Service Center

Click here for more information

2017 Holiday Office Closures:

  • New Year's Day Observed, January 2
  • Presidents Day, February 20
  • Memorial Day, May 29
  • Independence Day, July 4
  • Labor Day, September 4
  • Veterans Day, November 10
  • Thanksgiving, November 23 and 24
  • Christmas, December 22 and 25

NOVEC’s Problem-Resolution Procedure
Most questions can be answered by calling NOVEC’s Customer Service Center, Monday through Friday from 7 a.m. to 6 p.m. Other Cooperative employees involved in problem resolution are available during regular office hours from 8:15 a.m. to 5 p.m., Monday through Friday.

NOVEC is regulated by the Virginia State Corporation Commission. The SCC approves rates, fees and all terms and conditions of service of the Cooperative. You may contact the SCC in the following ways:

Mail: Virginia State Corporation Commission
P.O. Box 1197, Richmond, VA 23218
Phone: 804-371-9967; 1-800-552-7945
Fax: 804-371-9350
Web: http://www.scc.virginia.gov/

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